PROAYU Wellness Pvt. Ltd.

Privacy Policy

Privacy Policy

PROAYU Wellness Pvt Ltd ("company", "we", "our", "us") is committed to protecting your personal data in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable Indian laws. By accessing or using www.proayu4u.com, purchasing products or registering as a distributor, you consent to the collection and processing of your personal data as described in this policy.

1) Data Fiduciary Information

Address: H No. 9-3-24/A, Nehru Nagar, Vaishali Nagar, Saroornagar,
K.V. Rangareddy-500079, Hyderabad, Telangana, India
Email: support@proayu4u.com
Website: www.proayu4u.com
PROAYU Wellness Pvt Ltd acts as a Data Fiduciary under the DPDP Act.

2) Personal Data We Collect

  • Name, Date of Birth, Gender
  • Mobile Number and Email Address
  • Residential Address
  • PAN Details (for tax compliance)
  • Bank Account Details (for commission payments)
  • Distributor ID and business performance data
  • Purchase and transaction history
  • IP address, device and usage data

We collect only such data that is necessary for lawful business purposes.

3) Purpose of Processing

  • Customer support
  • Tax and legal compliance
  • Fraud prevention and security
  • Commission and bonus disbursement
  • Business communication and updates
  • Processing product orders and payments
  • Compliance with Direct Selling Rules, 2021
  • Submitting relevant details and documents
  • Account creation and distributor registration

4) Lawful Basis for Processing

  • Your consent
  • Legitimate business purposes
  • Compliance with legal requirements
  • Performance of contractual obligations

5) Data Sharing

We do not sell personal data. Personal data may be shared with:

  • Banking institutions
  • Payment gateway providers
  • Courier & logistics providers
  • IT and cloud service providers
  • Government and regulatory authorities when required by law

All third parties are obligated to maintain data confidentiality and security.

6) Data Retention

  • As long as your account remains active
  • As required by tax and regulatory laws
  • For dispute resolution and legal compliance

7) Security Safeguards

We implement reasonable technical and organizational measures to protect personal data against:

  • Data breaches
  • Misuse or alteration
  • Unauthorized access

8) Your Rights as a Data Principal

  • Withdraw consent
  • Access your personal data
  • Request correction or updating of inaccurate data
  • Request erasure of personal data (subject to legal obligations)
  • File a complaint with the Data Protection Board of India
  • Nominate another person to exercise rights in case of incapacity or death

To exercise your rights, contact: support@proayu4u.com

9) Grievance Redressal

If you have any grievance regarding your personal data, you may contact our grievance officer:
Email: support@proayu4u.com

We will respond to grievances within 30 days. If unsatisfied, you may approach the Data Protection Board of India under the DPDP Act.

10) Children’s Data

We do not knowingly collect personal data from individuals under 18 years of age.

11) Updates to this Policy

We may update this privacy policy from time to time. Updated versions will be published on our website with a revised effective date.